FAQ

1. Payment Methods

1. Bank Transfer (Maybank2u)

[Contact for details]

1. Via Paypal

retroseven@hotmail.com

2. Shipping Charges and Delivery

1. Please take note that all product prices are inclusive of shipping charges for Domestic only.
2. For international buyers, shipping rates will be provided depending on destination of postage and weight of product.

3. Procedures

1. Contact us through email to check about the item you want. To make things easier, download the picture.
2. We will check whether the item is available. This will take 1-3 days.
3. To place your order, you will have to pay the deposit. Deposit is 100% of the total price.This is due to many cases where the customers went missing after the items arrived.We will confirm with you again once we receive the money. The item will arrive within a week.
4. Once the item is here, we will contact you.Then we will deliver the item according to the method decided by both party. Balance should be paid during the meet up or bank in to our account.
5. To clear your doubts or for further understanding, please view the FAQ provided.
6. Please take note that goods sold are not refundable. (Only under certain circumstances)

4. Goods

• All items are not authentic unless stated
  
• All items sold here are 1:1 replica of the original item unless stated.
• Provide superb comfort and quality as of the original item.
• Items sold are all GRADE AAAs.
  

5. Bank transfer

To prevent misunderstanding between two party as how long money takes to be transferred.

• Cash-in – Immediate
• Local cheque at same or different bank – 1 to 2 days.
• Outstation cheque (different state) – 2 to 3 days.
• Online transfer (same bank) – Immediate
• Online transfer (different bank) – 2 days
  

6. Delivery

We will be using PosLaju Malaysia as the price is cheapest compare to other courier provider such as FedEx or DHL.

Q: What happen when the Postlaju postman arrives and there is no one at home to receive it?
A: They will leave a card at your doorstep or postbox and ask you to
collect it from the post office or you may request them to send again.
(A map is provided for reference)

Q: Post Malaysia opening hours?
A: 8.30 am to 9.30 pm, Monday to Saturday
(except 1st Saturday of the month and Public Holiday)

Q: What is the service rate?
A: Refer to this website.
http://www.pos.com.my/v1/?c=/v1/tariff/poslaju/emsrate.asp

Q: Can I track the shipment?
A: Yes you can.
http://www.pos.com.my/v1/?c=/v1/TrackTrace/MainTrack.html

Q: What is Post Malaysia links?
A: Yes you can. http://www.pos.com.my

7. Refund Policy

1. We don't provide refund unless under certain circumstances.
   
2. Refund will only be provided if it's our sides mistake.
3. Refund will not be entertained if it's been claimed not similar to the authentic item.
4. Refund will not be entertained if product quality is not up to you standard.

*Take note that our product is at top quality, if you're being fussy then don't purchase*

*Please don't hesitate to contact us for further information*

Email : Retroseven@hotmail.com

Msn : retroseven1@hotmail.com